Support

FAQ

Login
Q1. Why do I need a Sarawak ID account?
A1. Your single online identity that provides you a simpler, easier and more secure access to Sarawak Government digital services.

Just register once to instantly access multiple available online services without the need to re-register or re-login for different services.

You may find out more info at https://www.sarawak.gov.my

 
Q2. I already have a member account for eBooking, can I use the same account to login into eBooking?
A2. No. You need to register for a separate Sarawak ID account.
 
Q3. I already has a Sarawak ID account. Do I need to create a new Sarawak ID account for eBooking used?
A3. No. Please use the existing Sarawak ID account can login into eBooking.
 
Q4. Will my existing booking be deleted if I register as a Sarawak ID?
A4. No. The booking is listed based on your MyKad number (Malaysian) or email address (Non-Malaysian).
 
Q5. What information will be collect about my account?
A5. In order to create a Sarawak ID account you will need to provide your name, MyKad or passport and issuing country, birthday, email, gender, mobile phone number, race, religion, country and residential address. You will also need to create a username (Sarawak ID), password and secret image. Your chosen username (Sarawak ID) was provided to you in the email you received from Sarawak ID describing how you can complete your account registration.
 
Q6. How will my information be used?
A6. We use the information provided by you to register your Sarawak ID account. We use and, in some cases, disclose the information to respond to Sarawak government.
 
Q7. Will my information be shared?
A7. We do not share, sell, rent or transfer a user's personal information other than to contracted third parties as described above.
 
Q8. How do I register for a member account?
A8. You must register as a Sarawak ID account. In eBooking home page, you may click on 'Login/Register' and click on 'Sarawak ID Login'. It will redirect you to the official portal of Sarawak Government's login page. You may click on 'Register Now'.
 
Q9. I cannot remember my username (Sarawak ID) or my password (Sarawak ID). What should I do?
A9. In eBooking home page, you may click on 'Login/Register' and click on 'Sarawak ID Login'. It will redirect you to the official portal of Sarawak Government's login page. You may click on 'Forgot your Sarawak ID?' if you forgot your username or Sarawak ID. You may click on 'Forgot your password?' if you forgot your password.
 
Q10. How can I update my profile?
A10. After login into eBooking, click on 'My Account'. In the page 'Manage Booking', click on 'Manage Profile'. You may continue to update your profile.
 
Q11. How can I change my username (Sarawak ID) or password?
A11. You are not allowed to change username (Sarawak ID). You only allowed to change password in the official portal of Sarawak Government (https://www.sarawak.gov.my)
 
Q12. What should I do if I forgot my password for existing eBooking account?
A12. If you forgot your password, please click on this LINK and key in your email address. The password reset link will be sent to your registered email. Click on the link and enter your new password. Your password will be reset. You can key in your mobile phone number as well to receive one-time password. Use the password received to login to the system. And you are required to change your password immediately.
 
Booking
Q1. How do I get to know the rates of facility?
A1. Please go to 'Our Facilities' Menu, select the facility that you wish to book. On the facility location details page, click on the 'Accommodation' tab then you might need to click on the name of facility to view the charges / rates of the facility.
 
Q2. Can my personal details be saved and populate automatically each time I make a booking?
A2. You have to register as member and update your profile in the system. Then, whenever you make booking by login to the system, your personal details will be retrieved and populated to the booking form.
 
Q3. Where can I check my booking status?
A3. There is 2 ways to check your booking status:
a. You have to login to the system and select 'Manage My Booking'. This will show you a list of your bookings with status stated.
b. You can enter your booking reference number or identity card/passport number at the home page 'Search Booking' section to retrieve your booking information.
 
Q4. How do I modify my booking?
A4. You will need to login to the system and select 'Manage My Booking'. This will show you list of all your current bookings and provide the option to cancel if no payment is made to the booking. But if you want to make changes to the booking record such as change the booking date, please contact our booking office.
 
Payment
Q1. How can I pay for my booking?
A1. You can use our online payment service to make payment. On main page 'Search Booking' section, enter your booking reference number or identity card/passport number to search your booking record. Then, click on the booking reference link to view the detail and there is Make Payment button at the bottom of the page. Besides, you can visit to our booking office to make payment at the counter using cash or cheque.
 
Q2. When do I need to pay for my booking?
A2. You will need to pay before using any facilities. The system will alert you of the payment due date in booking confirmation page after you make the booking and email or sms will be sent to you as well.
 
Q3. How to pay using iPad's Safari?
A3. Please refer to the Steps to make online payment using iPad.